A simple guide to the Board, property management and the tools available to Carnelian owners and household members.
Homeowners elect the Board to establish Association policy, approve budgets and contracts, make governance decisions and provide oversight. Individual directors are not the day-to-day customer-service desk for owner accounts or routine requests.
Management handles day-to-day owner support and Association administration: account and portal questions, key fobs/access matters, compliance communications, ARC routing, common-area service requests, records and coordination with vendors.
Owners are responsible for keeping their contact information current, reviewing Association communications, following governing documents and using the management/owner portal for routine requests. Household members can use this page to understand where questions should go.
The Owner Portal is the best starting point for many homeowner needs. Use it to manage Association communications and payments, submit requests, and access available Association information.
Available information can vary by association and account, but these are the kinds of owner services the portal and management team are intended to support.
Review payment options, assessment information and submit billing questions.
Find available CC&Rs, Rules & Regulations, policies and other Association documents.
Stay current on Association communications, compliance matters and notices tied to your property/account.
View the public Financial Health summary, or access detailed owner financial and budget materials through the Association portal.
Submit or route maintenance and general requests to the management team rather than relying on an informal conversation with a Board member.
Contact management for access-control questions, key-fob needs, owner records and other day-to-day resident support.
Start here before work begins. Carnelian's Architectural Review Application states that ARC approval is required before approved work commences.
1. Plan your project. 2. Complete the application. 3. Attach the required supporting documents. 4. Submit the complete package for review. 5. Wait for written approval before beginning applicable work.
What to include: the completed application plus a marked-up plot plan/site survey showing the proposed improvement, property lines/setbacks and supporting measurements, drawings, color photos, samples or other information needed to understand the exterior appearance and location of the project.
Project-specific information may also be required. The application includes guidance for exterior paint, fences, landscaping changes, construction projects, roof changes and other exterior work.